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Overview

This example shows how to build a Zendesk support agent that can:

  • Get customer information
  • Check ticket status
  • Create and update tickets
  • Respond to common inquiries

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Quick Start

npm create spinai-app@latest zendesk-agent
cd zendesk-agent

Install Zendesk dependencies:

npm install @zendesk/api

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Project Structure

zendesk-agent/
├── src/
│   ├── actions/
│   │   ├── getCustomerInfo.ts
│   │   ├── getTicketStatus.ts
│   │   └── createTicket.ts
│   └── index.ts
├── .env
└── package.json

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Next Steps

Implementation

See the code implementation

Configuration

Learn about Zendesk setup

AnthropicImplementation